How to Cancel Shopify Subscription: Complete Guide 2025

Introduction

If you’re running an online store and need to pause or shut it down, you may be wondering how to cancel Shopify subscription the right way. Whether you’re switching platforms, taking a break, or closing for good, this guide will help you through every step—clearly and simply.

Thinking of canceling your Shopify subscription? Whether you’re closing your store or switching platforms, it’s important to understand how Shopify handles cancellations, data, billing, and reactivation.

This guide walks you through:

• How to cancel or pause your Shopify subscription
• What happens to your data
• How to avoid extra billing
• Alternatives like the “Pause and Build” plan

Let’s walk through the process of canceling a Shopify subscription without any confusion.

What Does It Mean to Cancel a Shopify Subscription?

When we say cancel Shopify subscription, it means you’re stopping the billing of your Shopify plan. This can happen in two ways:

• Pausing your Shopify store: Temporarily stop selling, but keep your data.
• Closing your Shopify store: Completely delete your account and stop all charges.

No matter which you choose, knowing how to cancel Shopify the right way is important to avoid being charged again or losing important store data.

What to Do Before You Cancel Shopify Subscription

Before you click that cancel button, do a quick checklist:

Download your store data: Save customer emails, product lists, orders, and reports.

Fulfill all orders: Make sure nothing is left hanging, or it may hurt your business reputation.

Cancel third-party apps: Many apps like shipping or discount tools have separate charges.

Check your billing cycle: Shopify doesn’t give partial refunds unless required, so cancel before your next bill date.

Talk to your team: If others use your Shopify admin, tell them in advance.

Get in touch with support: If you want to pause instead of cancel, they may offer options.

How to Cancel Shopify Subscription (Step-by-Step)

Now let’s walk through how to cancel your Shopify subscription completely.

Step 1: Log In to Shopify Admin

• Go to Shopify Admin
• Use your store credentials to log in.

Step 2: Go to Settings > Plan

• From the dashboard, click on Settings (bottom-left)

• Then click “Plan” from the list

Step 3: Click on “Cancel Plan”

• Under the “Plan Details” section, click “Cancel Plan”

Step 4: Choose Your Reason

• Shopify will ask why you’re leaving. Select a reason (e.g., too expensive, switching platforms, taking a break)

Step 5: Confirm Your Password

• Shopify will ask you to confirm your account password for security.

Step 6: Final Confirmation

• Click “Deactivate now”

Done! You have successfully canceled your Shopify subscription.

Want to Take a Break Instead?

If you just need a break from selling but want to keep your data, consider Shopify’s Pause and Build plan:

• Costs only $9/month
• Your store remains accessible to you, but not to customers
• Keeps your theme, products, SEO, and data safe

You can reactivate anytime by choosing a paid plan.

What Happens After You Cancel?

• Your store becomes inaccessible to customers
• You won’t be charged again — unless you reopen and pick a plan
• Shopify retains your store data for 2 years (in case you reactivate)
• Apps, themes, and custom code may be lost or need to be reinstalled

Important: Deleting Shopify vs Canceling

There’s a big difference between canceling your Shopify subscription and deleting your Shopify store.

• Canceling means your store stops working, and you’re no longer charged.
• Deleting means removing everything forever.

If you just want to pause your store for a while, consider choosing the Pause and Build Plan instead. This lets you keep your backend and access the store without selling to customers.

Can You Get a Shopify Refund?

If you cancel just after being billed, you may wonder about a Shopify refund subscription. Here’s what you need to know:

• Shopify doesn’t provide automatic refunds
• You can contact support and request a refund if it’s within a few days of your billing
• Refunds are not guaranteed, but many users report success when asking politely

How to Request a Refund:

• Go to Shopify Support
• Open Live Chat or Email
• Mention your store URL, last billing date, and reason

Use a message like this:

“Hi Shopify Team, I just canceled my subscription and was charged today. Can I request a refund for this billing cycle? Thank you.”

How to Delete Shopify Subscription Permanently

If you’re 100% sure you’re not returning, you might want to delete Shopify subscription fully.

To delete your Shopify account:

• Cancel all apps connected to your store.
• Remove your domain (if purchased from Shopify).
• Close your store as shown in the earlier section.
• Wait for your data to be erased (Shopify will keep some for legal compliance).

How to Cancel Shopify Subscription but Keep Data

If you just want to take a break but don’t want to lose anything:

• Use the Pause Plan from Shopify
• Cost: $9/month (as of 2025)
• Store remains inactive to customers but admin access remains
• You can reactivate anytime with all data intact

Backup Your Store Before You Cancel

Before deactivating, it’s smart to export:

• Product data (Products → Export)
• Order history (Orders → Export)
• Customer list
• Theme files or blog content (via code editor or app)

FAQs  About Canceling Shopify Subscription

Q1: Will I be charged after canceling?

No. As long as you cancel before the next billing date, you won’t be charged.

Q2: Can I reopen my store after canceling?

Yes, Shopify keeps your data for 2 years. Just log in and choose a new plan.

Q3: What happens to my domain?

If you bought your domain from Shopify, you can transfer it elsewhere before canceling.

Q4: Can I get a refund on my yearly plan?

You can request it through support, but it’s not guaranteed.

Q5: What if I cancel and forget to remove apps?

Some apps may still charge you if not removed, so it’s best to cancel them before deactivating your store.

Final Thoughts

Now you know how to cancel Shopify subscription without stress or extra charges. Whether you’re shutting down your business or switching platforms, following these steps will help you do it safely.

Just remember to:

• Cancel your plan before the next bill
• Save your store data
• Remove any active apps or services
• Consider pausing instead of deleting

Canceling your Shopify subscription is easy — but make sure you’ve backed up important data, ended third-party apps, and explored alternatives like the Pause and Build plan.

Need help exporting store data, managing apps, or temporarily locking your store for limited access? Talk to KlinKode Support